The Davao City Chamber of Commerce and Industry, Inc. in partnership with GP Corporate Personality Enhancement invites you to Customer Service Excellence, Turn Your Customer Complaints to Compliments and Leadership Skills, Gain New Habits for Effective Leadership Training-Workshop. This will be on November 7 & 8, 2016 at DCCCII Board Room, 2/F, DCCCII Bldg., J.P. Laurel Avenue, Davao City from 8:00AM to 5:00PM.

The Customer Service Excellence was designed to enhance the customer service skills and attitude in handling customer complaints and convert it to compliments. It aims to develop a positive spirit of service for the staff of any company.

Leadership Skills, Gain New Habits for Effective Leadership was designed to enhance the leadership skills of Managers and Supervisors by introducing new habits needed by leaders. Also, it’s designed to empower the Manager or Supervisor to gain the confidence and leadership skills in handling the team.

Topics are as follows:
Customer Service Excellence:
• THE RIGHT ATTITUDE
• HOW TO RECEIVE COMPLAINTS PROFESSIONALLY
• ENHANCING LISTENING SKILLS
• DEALING WITH THE CUSTOMER’S FEELINGS
• HOW TO HANDLE COMPLAINTS POSITIVELY
• THE POWER OF SILENCE
• THE RIGHT WORDS IN THE RIGHT ORDER
• DIPLOMATIC COMMUNICATION

Leadership Skills:
• MIRROR PRINCIPLE
• SUPRISING HABITS OF EFFECTIVE LEADERS
• Dr. STEPHEN COVEY’S HABITS FOR LEADERS
• THE NEUROSCIENCE OF LEADERSHIP BY CREATING NEW HABITS
• HOW TO DEVELOP HABITS TO BECOME DAILY HABITS
• TINY HABIT APPROACH
• HOW TO MAKE PASSION AND ENTHUSIASM A HABIT
• LIST OF HABITS OF PHENOMENAL LEADERS

With fun, interactive and result oriented workshops, participant’s work attitude and skills needed will be evaluated for a better work performance.

Investment Fee for Davao Chamber Members is Php3500.00/pax for two (2) days and Php4000.00/pax for Non-Members. This includes AM&PM Snacks and lunch for 2 days, certificate of participation, training kits and soft-copy of presentations.

For inquiries you may email arlyntolentino@davaochamber.com or call (082)-300-2198/09434643993.

This training has limited slots, thus, pre-registration is required. To register online, you may click this link: https://goo.gl/forms/qfkGz9sDFbp3gZI93

Customer Service Excellence and Leadership Skills Training

Events & Trainings Details

DATE: November 7-8, 2016

TIME: 08:30 AM - 05:00 PM

VENUE: DCCCII Boardroom, 2/F DCCCII Bldg. JP Laurel Avenue, Bajada, Davao City

FEE: Php 3,500.00 (DCCCII Members) Php 4,000.00 (Non-members)